Frequently Asked Questions (FAQ)
How can I order from you online?
You just submit a request for quote and we do the rest. With our white glove treatment, we source the parts, get the best pricing and delivery available, and provide a quote to you.
If we are able to meet your needs, simply send us a purchase order. Purchasing obsolete electronics components is a difficult task and that is where we come in. With 50 million+ line items from over 5,000 providers, we are your window into the world’s supply of OEM Excess.
How can I request a quote?
The process is simple:
- Click RFQ tab (located within the header of the site) and fill out the Request a Quote (RFQ) form.
- Click the "Send" button to submit your RFQ.
Once you’ve completed, your RFQ is delivered directly to a sales executive who determines product availability and pricing based on market supply and demand.
You will then receive an email with an attached quote detailing pricing and delivery information.
How long until delivery after I place my order?
Speak to your sales executive to find out about updates on timing and delivery. Lead times and delivery dates are respective to each order.
How do I know the parts will be what I order?
Our Quality Assurance team carefully inspects the parts received for quality and accuracy to insure compliance with your order. If any discrepancies are found, the items are quarantined, and you are immediately provided with relevant information concerning any possible changes to your delivery date. However, due to our established relationships with our suppliers, this is a very infrequent occurrence.
What is the warranty?
Please, find the warranty information stated on our Conditions of Sale upon receiving a Quote. All materials are certified to comply with all of the parameters of your purchase order.
How do I pay for the parts?
Orders can be paid for with a credit card (Visa, MasterCard, AMEX, and Discover) or Wire Transfer.
